If you haven’t noticed, Third Degree has some stuff to say about social media. It is always changing but most of what we mention here should pretty much remain the same as social media continues to evolve and change.
DON'T BE EGOCENTRIC
Yes, people are following you because they like your credit union, they are probably members and yes, they want to know about what you are doing in the community; when your next member’s meeting is and the newest promotion you have to offer. If you want them to continue to follow you and if you want to draw potential members, tweet about other things that are specific to the financial industry and the community but not completely about your credit union.
STAY SOCIAL
Speaking of keeping followers, you want your followers to follow you and keep following you, right? So make sure you stay engaged. Indra Gardner reminds her audience that social media is SOCIAL, so have conversations! Start them and respond to them! This will also show that you live out your principle of "for people!" You are personable people, so live that out! In our book, Credit Union Savvy, we talk about how social media is a directed dialogue between brand and audience, not idle chit chat. It’s a focused, authentic back-and-forth interaction between the client and their target.
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